DURANDURANMUSIC.COM VIP FAQ

What if I need handicap seating? Please email us immediately at customerservice@duranduranmusic.com.

How do I know where my seat will be? You will know your exact seat location when you get your show tickets the night of the show once you collect your tickets at the VIP Event Check In.

How do you allocate seats? It is done randomly.

What if I have a seating request (like with another purchaser or on a certain band member's side)? Email vip@duranduranmusic.com with the subject line: (show you are attending, ie LONDON) SEATING REQUEST.

How do I win the meet and greet and when do I know if I did? The meet and greets are randomly selected by the computer. You will be notified when you check in at the VIP Event if you are a person who will meet the band.

How do I get my tickets? You will get them at your VIP Event Check In.

How do I get my merchandise? You will get it at your VIP Event Check In OR it will be shipped to you, pending the option available at point of purchase.

How do I find out full details on the VIP Event, like when and where it will be? We will send out an email as soon as we have the details for the evening in place. This will come within 7-14 days of the VIP Event. Just to be safe, plan on arriving about two (2) hours ahead of the show time to the venue, as most often times the events are at the venue.

Can we use cameras? This varies venue to venue and is not something in our control. Please check with the venue.

What if I use a wheelchair, what do I do then? Please email us at vip@duranduranmusic.com with (show you are attending, ie LONDON) HANDICAP in the subject line.

What if I have a question not answered here? Please email us at vip@duranduranmusic.com.