Ticketing Terms and Conditions

PRESALE AND VIP/ TICKET PACKAGE TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERABLE FOR ANY REASON.

For Handicap seating, please contact us immediately at customerservice@duranduranmusic.com.

General Presale Information

Please note that PRESALE ticketing is entirely separate from the VIP TICKET PACKAGES. PRESALE provides member only access to seats prior to the public on sale date (in most cases).   PRESALE and TICKET PACKAGES will, in general, go on sale the same day.       

To Purchase Presale Tickets 
 You must be a valid Duran Duran Fan Community member at the time of the sale.   If you know someone who would like to purchase tickets and become a member, they may conveniently do both at the same time. Please do not purchase more than one membership in your name in order to purchase more than the allotted number of tickets per show.

On Sale Dates 
 Keep up-to-date by visiting our Web site at DuranDuranMusic.com. Presale and and VIP Ticket Packages are sold on a first-come, first-served basis.   Presale will run for a specified period of time (usually 24 hours) and any unsold tickets will be usually be released for the public on sale date.  

Presale Ticket Availability 
 Typically you may purchase four tickets per show.   The Fan Community allocations for Presale are usually 10% of capacity and typically begin after the first couple of rows. However, this can change venue to venue, please be advised. 

Quantity of tickets is limited and we want to allow as many Members as possible to take advantage of this service. You can get tickets to as many shows as you like, but please mind the per ticket limits set on the shows.  

Presale Seat Location 
 Although we will have tickets for every show (whenever possible), there is no special Fan Community section.   When reserved seating applies, tickets are generally within the first half of the venue (under normal conditions). We will give you the general parameters of the presale allocations and allow you to purchase within a specific 'Tier' created by and for the Member presale.   Each Presale 'Tier' will define the specific parameters in terms of section and rows however we cannot give you the exact row and seat numbers for your individual ticket order.

Seat Assignment 
 Once a show is closed, we take the list of members who have purchased tickets for that show and assign seating based on approximate time of order.  

Payment By Credit Card 
Tickets can be purchased with a credit card online.   If the card you are charging to is not in your name, you must get permission from the card holder. A service charge and a processing fee will be applied to each order.

Ticket Confirmation 
 Once your presale ticket order is processed, you will receive a confirmation email within 48 hours.   If you do not receive your email within the time specified, please email customer service immediately at customerservice@duranduranmusic.com.

Shipping Tickets 
 If your tickets are being shipped to an address within the 48 contiguous states, you will receive your tickets no later than two (2) weeks before the event.   All other orders will need to be picked up at the "Will Call" window at the box office of the venue (photo ID with the name of the purchaser is required).   Tickets are generally available about an hour and a half before the concert the night of the show. Tell the box office employee that you are on the Duran Duran Fan Community Will Call List.

Cancelled/Postponed or Relocated Shows

There are no guarantees in live events, and concerts or events can occasionally be cancelled, postponed or relocated by the promoter, venue or artist. Should this occur, we will post information regarding the cancellation/postponement/relocation on the community web site and also send you an email/text alert (if time permits) notifying you of the cancellation/postponement/relocation.

If the show is cancelled, you will receive a refund of the FACE VALUE of the ticket(s) and the facility fee (if applicable). In no event will the handling fee, shipping fee, or any other fees or amounts be refunded. These fees are not refunded as they are used to cover the expenses already incurred by the Fan Community in facilitating your ticket order. In most cases, if a credit card was used to make the purchase, then only that actual credit card will receive the credit for the refund. 

If the event was not cancelled but was moved or rescheduled, the venue or promoter may set refund limitations. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoters', or venues', instructions or deadlines. The decision about whether or not to issue a refund or an exchange may be at the promoters' or venues' discretion.

Please note that if you purchase a community membership or merchandise at the time of your ticket purchase, and the show is cancelled, you will be refunded for the ticket portion of the order only.  

Description of Terms

-  Face Value of a Ticket 
The face value of a ticket is not determined by the community but instead by the promoter, venue or artist and is the actual price of a ticket.

-  Facility Fee 
The facility fee varies from venue to venue and not all venues charge a facility fee. The Fan Community remits this fee along with the face value of the ticket to the promoter or venue box office when purchasing the fan club tickets. The Fan Community does not retain the Facility Fee.

-  Convenience Fee 
This fee covers costs involved in processing your ticket order. Most ticket outlets charge a convenience fee. There is typically no convenience fee if you purchase tickets by driving to the venue box office, but you cannot purchase fan community tickets at the venue box office.

-  Handling Fee 
The order processing fee covers the cost to fulfill your ticket request when you purchase the tickets online.   This charge includes services such as taking and maintaining your order in our ticketing system, arranging for shipping and/or coordinating with the box office will call for ticket pickup by the fan community member the night of the show.

Resale of Tickets 
 You may not resell the tickets you purchase through the Duran Duran Fan Community.   Presale tickets are non-transferable. If any fan community member is found to be reselling, trading or brokering tickets for profit that they purchased through the fan community, the fan community may, at its discretion

(i) cancel such Member's membership;

and

(ii) cancel such Member's ticket order and all other pending orders of such Member and refund the total price for the tickets minus an $8.00 per ticket processing fee.